Eric Brechner (a.k.a. “I.M. Wright”) is our guest on this episode. Eric is a director of engineering for XBox at Microsoft and discusses with us engineering systems and how to wow customers who are internal to your company. He also talks about leadership, team culture and how DevOps teams can use their infrastructure to get close to customers and how to get off of the 24×7 fire-fighting hamster wheel.

Follow Eric on Microsoft’s Development blog.